Return& Refund Policy
For items requiring an exchange, we suggest you first return the original item to receive a refund, and then proceed to reorder the desired replacement item through our official website. Please note that this process ensures you receive the new product at the earliest convenience.
Please be aware that if the return or exchange is due to personal reasons, such as a change of mind, we will have to charge a shipping fee to cover the incurred costs. However, should the reason for return or exchange be attributed to issues with the product itself or unforeseen circumstances, we will assume full responsibility for all fees, ensuring you can shop worry-free for your preferred Hetian jade and other jewelry pieces.
Throughout, we strive to provide you with a delightful shopping experience and top-notch customer service. Thank you for your support and understanding!
